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EULA – RESQUEU (END USER LICENSE AGREEMENT)

Version: 20 December 2025


Resqueu
Westvlietweg 60 d
2491 ED The Hague
The Netherlands
Chamber of Commerce: 87259672
Email: support@resqueu.nl


1. DEFINITIONS, SCOPE AND LEGAL NATURE

1.1 This End User License Agreement ("EULA") governs the terms under which Resqueu grants the user a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to use the Resqueu application, software, systems, updates, documentation and associated services.

1.2 This EULA applies to all users of the Resqueu application, regardless of whether they act as consumers or in the exercise of a profession or business.

1.3 By installing, accessing or using the application, the user declares to have fully read, understood and unconditionally accepted this EULA. If the user does not agree to this EULA, they must immediately cease use and uninstall the application.

1.4 This EULA constitutes a legally binding agreement between Resqueu and the user and should be read in conjunction with the terms of service, privacy policy, cookie policy and any additional disclaimers. In the event of conflict, the terms of service shall prevail.

2. GRANT OF LICENCE

2.1 Resqueu grants the user a personal, limited, non-exclusive, non-transferable and revocable right of use to use the application for its intended purpose and solely within the limits of this EULA.

2.2 The licence is granted for the duration of the use of the application and may be revoked at any time, with or without reason, by Resqueu.

2.3 The licence does not include any ownership rights. All intellectual property rights relating to the application vest exclusively in Resqueu or its licensors.

2.4 The user is not permitted to transfer, rent, sell, pledge or otherwise make available the licence in whole or in part to third parties.

3. USE RESTRICTIONS

3.1 The user is expressly prohibited from, directly or indirectly:

  • copying, reproducing, distributing or publicly communicating the application in whole or in part;
  • modifying, translating, adapting, decompiling, disassembling or reverse engineering the application;
  • circumventing technical security measures, access restrictions or other protective measures;
  • using the application for unlawful, misleading or fraudulent purposes;
  • using automated systems, scripts, bots or scraping techniques;
  • manipulating algorithms, rankings, visibility or functionalities;
  • making the application available to third parties or commercially exploiting it without permission.

3.2 Any violation of this article constitutes a material breach and entitles Resqueu to immediately terminate the licence and access to the application without prior notice and without any obligation to pay damages or issue a refund.

4. UPDATES, MAINTENANCE AND AVAILABILITY

4.1 Resqueu is entitled to modify, extend, restrict, update or (temporarily or permanently) take the application and its functionalities out of service at any time.

4.2 Resqueu does not guarantee uninterrupted availability, error-free operation or compatibility with all devices, operating systems or software configurations.

4.3 Updates and modifications may be implemented automatically without prior notice and may affect functionalities, performance or compatibility.

5. SOS FUNCTIONALITIES AND SAFETY

5.1 The application contains SOS and safety functionalities intended solely as a supportive tool and expressly not as a replacement for professional emergency or rescue services.

5.2 Resqueu is not an alarm centre, emergency service, supervisory authority or guarantor of safety and gives no guarantee whatsoever that SOS signals will be received, processed or acted upon by contact persons, businesses, emergency services or third parties.

5.3 Use of SOS functionalities is entirely at the user's own risk.

6. USER OBLIGATIONS AND ACCEPTANCE OF RISK

6.1 The user is fully responsible for the correct, careful and lawful use of the application and all functionalities contained therein.

6.2 The user guarantees and declares that they:

  • provide accurate, complete and up-to-date information;
  • do not use the application in violation of applicable laws and regulations;
  • do not infringe the rights of third parties;
  • do not misuse SOS, reporting, chat or other functionalities;
  • do not carry out actions that could harm the security, stability or integrity of Resqueu's application, systems or infrastructure.

6.3 Use of the application is entirely at the user's own risk. The user acknowledges and accepts that digital applications, location determination, communications and notifications can never be error-free, complete or timely.

7. INTELLECTUAL PROPERTY RIGHTS

7.1 All intellectual property rights relating to the application, including but not limited to software, source code, object code, databases, designs, texts, images, logos, trade names, trademarks, algorithms and documentation, vest exclusively in Resqueu or its licensors.

7.2 Nothing in this EULA constitutes a transfer of any intellectual property right to the user.

7.3 The user obtains solely a right of use within the limits of this EULA and for as long as the licence has not been terminated.

8. LIABILITY AND LIMITATION

8.1 To the extent permitted by law, Resqueu is not liable for any damage arising from or related to the use of the application, including but not limited to:

  • direct damage;
  • indirect damage;
  • consequential damage;
  • loss of profit or revenue;
  • loss of data;
  • incorrect, incomplete or delayed information;
  • the non-functioning or untimely functioning of SOS functionalities;
  • actions or omissions of third parties.

8.2 If, notwithstanding the foregoing, Resqueu is found to be liable, Resqueu's total liability shall at all times be limited to the amount paid by the user to Resqueu in the three (3) months preceding the damaging event, with an absolute maximum of EUR 100, unless mandatory law provides otherwise.

9. INDEMNIFICATION

9.1 The user fully indemnifies Resqueu against all claims, damages, fines, costs and proceedings brought by third parties arising from or related to:

  • the user's use of the application;
  • breach of this EULA;
  • violation of laws or regulations;
  • infringement of third-party rights.

9.2 All costs, including full legal costs, incurred by Resqueu in connection with such claims shall be borne entirely by the user.

10. SUSPENSION AND TERMINATION

10.1 Resqueu is entitled to suspend or terminate access to the application and/or the granted licence in whole or in part, temporarily or permanently, if:

  • the user violates this EULA;
  • abuse, fraud or unlawful use is suspected;
  • legal obligations so require;
  • the security, continuity or reputation of Resqueu or the Platform is at risk.

10.2 Termination may occur without prior notice and without any right to damages, refund or any other form of compensation.

10.3 Upon termination, all rights granted to the user expire immediately and the user must cease use of the application and uninstall it.

11. FORCE MAJEURE

11.1 Resqueu is not liable for any failure to fulfil its obligations where this is the result of force majeure within the meaning of Article 6:75 of the Dutch Civil Code.

11.2 Force majeure shall include, among other things, failures in networks or infrastructure, power outages, cyber incidents, government measures, pandemics, labour disputes and other circumstances beyond Resqueu's reasonable sphere of influence.

12. APPLICABLE LAW AND COMPETENT COURT

12.1 This EULA is governed exclusively by Dutch law.

12.2 All disputes arising from or related to this EULA shall be submitted exclusively to the competent court in The Hague, unless mandatory law provides otherwise.

13. FINAL PROVISIONS

13.1 If any provision of this EULA proves to be void or voidable, the remaining provisions shall remain fully in force.

13.2 Resqueu is entitled to transfer its rights and obligations under this EULA in whole or in part to third parties.

13.3 The user is not entitled to transfer their rights or obligations under this EULA without Resqueu's prior written consent.